NEW PODCAST: Goal Setting Tips for Leaders in 2015

Happy New Year! Hope that 2015 is off to a great start for you. To help you hit the ground running, I'm excited to share this podcast from my recent appearance on the Gfem Talk Show.

In my lively chat with show host Femi, I shared some tips and insights on how to connect your 2015 goals with your larger WHY and true intentions. We also discussed how best to communicate your vision and true intentions with the important people in your world -- personal and professional -- in an effort to avoid mis-communication and conflict throughout the year.

Tune into the podcast and let me know what you learned. Also, feel free to share what are your 2015 intentions -- comment below or tweet me on Twitter -- so we can keep each other on track!

Check Out Lifestyle Podcasts at Blog Talk Radio with GFEM RADIO on BlogTalkRadio

What are the Top Qualities of a Senior Leadership Team?

In this NEW video -- one of a series of six videos I've produced on Teamwork & Motivation -- I share the top 6 characteristics I feel are important for senior leaders like you to develop as you lead your companies and teams into the New Year and today's ever-changing marketplace.

Qualities of a Senior Leadership Team

• Which qualities are most relevant to you? 
• Did you learn these traits 'on-the-job' or acquire them in other ways? 
• What was the most challenging characteristic for you to develop? 

Let me know your thoughts and experiences here in the comments or tweet me on Twitter.

Coach Colette is Back in the Classroom -- Online!

As of this week, I'm on the "road" again, training librarians in advocacy, effective communication and leadership. Yet, this time, I don't even have to leave my office! Why? Because I'm facilitating Turning the Page 2.0 online!

You may recall reading about my adventures over the past two-and-half years -- training "rowdy" librarians on the PLA Tour in the US, and global librarians last September in Brussels. Well, TtP 2.0 is the facilitated, online version of that same program; designed to help library staff develop compelling cases for public support while building strategic business partnerships and community alliances.

Over the next six weeks, I'll be leading interactive webinars and small discussion groups to guide participants through the creation of an action plan that will drive their advocacy efforts and make a tangible difference at their libraries.

This online training program is being presented by the Public Library Association six times between 2011-2012, once again with generous support by The Bill & Melinda Gates Foundation -- working to narrow the digital divide in the US and many developing countries in the world.

I'll plan to share some insights and "A-HA!" moments from the online sessions here on the blog and on Twitter.

On a personal note -- inspired by the generosity of the fabulous librarians I've met across the country, and motivated by the benefits my business has received on behalf of public libraries, I've recently joined the Friends of Carroll Gardens Library as a volunteer!

My first effort is to help create a buzz about our upcoming Love Your Library Day Book Sale & Fundraiser on Saturday, May 14th. Our goal is raise funds to buy new, low shelving for the children's area of the library -- to make it more user-friendly for young readers. It's fun to be involved on the volunteer level, as well. I'll also keep you posted on our efforts -- including how things progress with our Silent Auction!

How are YOU involved with or supporting YOUR public library?

How's Your Want-To? Get Inspired for FREE through Nov. 30

Have you been looking for a little boost these days? Or, searching for insights to keep you motivated as you continue to navigate today's New Normal? Good news -- right now, there's a FREE online Leadership & Influence Summit happening! Originally scheduled to end today, the event has been extended through November 15th.

This online event features brief, inspirational and informative videos from over 30 of the top experts on business and leadership including: Marshall Goldsmith, Michael Gerber, and Keith Ferrazzi. And, they're all "on-demand" so you can watch them on your own time, at your own pace.

I first learned of the program from my good friend, Kevin Carroll (8/31!!!!), who is also part of the Summit. His presentation is about how we can maximize our Human Potential. The great thing about Kevin, though, is that he keeps it real and shares insights from his lessons on the playground and from his grandparents.

I had the wonderful fortune to meet and travel with Kevin during my work on the Turning the Page leadership development training for public librarians. His keynote presentations inspired me every single time I heard them (over 25 times). And, I must admit, that recently I've had to check my "want to"-- that's his grandfather's expression for passion and drive -- as it's been a little worn down. Yes, even the Coach has to do some soul searching every now and then! Kevin reminded me that I am courageous by staying committed to building my business even in the uncertainty of today's New Normal.

Listening to Kevin on the Summit has helped. I also discovered a new potential inspirer, Jon Gordon, whose video is about Positive Leadership. His soup analogy made me recall my grandma's macaroni and cheese -- it wasn't the type of cheese she used that made it so good, it was all the love that was baked in.

When you have the chance, take a look at the videos on the Summit, and let me know what are your favorites! You can share them here, or feel free to tweet me on Twitter (their hashtag is #landisummit).

Narrowing the Global Digital Divide: One Library at a Time

I’ve been a “card-carrying member” of the Brooklyn Public Library for a long time; but my passion and interest in public libraries truly blossomed as I traveled the U.S. the past two years training public librarians and trustees for Turning the Page: Building Your Library Community. I helped these leaders to build and maintain their project and fundraising teams; develop compelling stories that will motivate local residents to raise funds; and effectively advocate on behalf of their libraries with key funders and decision makers.

NOW, I’m excited to announce that I’ve been asked to facilitate the TTP program for a select group of  Bill and Melinda Gates Foundation’s Global Library grantees. Next week, I will gather in Brussels with grantees from Botswana, Bulgaria, Chile, Lithuania, Latvia, Mexico, Poland, Romania, Ukraine, and Vietnam to lead this training. Attendees will include library directors, advocacy specialists, library association members and supporters, and government representatives.

One of the Foundation’s goals is to narrow the digital divide by “helping public libraries provide free, quality computer and Internet services to everyone who walks through their doors.” It’s truly an honor to be part of this endeavor to help narrow the digital divide – globally! I’m looking forward to learning more about the local needs and brainstorming strategies to ensure public access to the Internet and technology.

Beyond the software and hardware, our focus is on building sustainability – giving librarians and trustees leadership and communication skills to successfully encourage supporters to invest in library services over the long-term. I’ll continue to share updates and “lessons learned” from my journey. Until then, I’ll see you at the Library!

Dealing with Change in the New Normal

As we wind down the summer and gear up for fall, I thought I'd share a mini case on how my team has been helping our public sector clients manage and respond to changes this year -- in the New Normal.

 

CLIENT SITUATION: Here are some challenges faced by our client, a collective of multi-site human service organizations:

• Budget and funding allocation modifications are causing changes in programming, staffing and Center operations
• Centers will need support and oversight from active, capable board leaders who can implement changes successfully
• Centers will need directors who can capitalize on opportunities to collaborate with new partners and seek out new sponsors and financial support

OUR RESPONSE: Here is how we responded to their situation:
 
Center Directors and Board Leaders participated in a 2-day Leadership Training designed and facilitated by InStep consultants that focused on Dealing with Change, Project Planning and Board Governance. The training included visioning exercises, goal setting and action planning. Initial feedback after training indicates that 94% of participants felt very or well prepared to develop a strategic vision and successfully manage changes at their organization (compared to 48% before training). As suggested by one of the training participants: “The training show[ed us] that weaknesses will be[come] strengths after implementing the changes necessary to become a successful agency.”

 

A subset of the training participants also took part in four, 3-hour Group Coaching sessions led by InStep consultants over a 9-week period. These sessions helped participants build upon skills they gained in training, and get timely input on their specific issues and new challenges that surfaced since the training. Upon completion, 77% found the additional coaching to be helpful towards achieving the goals they'd identified at the start of the program. More than half were able to accomplish between 75% and 100% of those goals over the 9-week coaching period.

 

As one group coaching participant remarked: "I have learned to focus on one particular task, as well as seeking assistance from the people around me. I have learned to become more verbal and take the role of the leader - gained confidence as tasks or targets were completed."

For me, personally, I enjoyed watching all the light bulbs go off -- that's how I describe the "A-HA!" moments that happen in group coaching or training sessions. Often, those bright ideas surfaced from peer learning as the participants engaged in dialogue and shared similar experiences. I sometimes witnessed reduced anxiety merely from recognition of "I'm not alone" in certain circumstances.

Was it "perfect"? No transformation ever is -- it's an ongoing process. Will they still experience challenges going forward? Absolutely! Hopefully, they will refer back to techniques for dealing with change from their training or coaching experience (e.g., their ideal vision) to help propel them forward when times get tough.

How are you and your organization dealing with change in the New Normal? How are you keeping all team members informed and aligned with your vision -- even as you may need to flex or adapt to our evolving environment? Post your comments here, or tweet me your thoughts on Twitter.

Get Teambuilding Tips for the Tight Economy: March 30th

The team at InStep Consulting continues our focus on teams by offering free, quarterly teleseminars to help you define and execute your team's strategy. If you’re serious about continuing your team's progress in the tight economy, gather your core team members in the conference room and join other strategic leaders on Tuesday, March 30th at 1:00 PM EST for the next 2010 Team Visioning Event!

Here is a video that tells you a bit more about the session and why you should consider attending.




The energy on our January call was phenomenal! This time, we’ll be revisiting your key intentions and top priorities and checking on your progress on your SMART goals. We’ll also explore more ways to keep your team motivated and on-track, especially in a down economy.

As Napoleon Hill says, "A group of brains coordinated in a spirit of harmony will provide more thought energy than a single brain." So, register NOW to join us on March 30th at 1:00 PM EST and Bring Your Team's Future into Laser Focus!

Leaders: How Do You Keep Team Members Motivated & Engaged?

How do you keep your team members motivated and engaged? The question is an important one for team leaders and managers to consider, especially since U.S. job satisfaction is apparently at its lowest point in two decades. And, this employee dissatisfaction appears to go beyond the survivor guilt often associated with employees who observe their friends and colleagues lose their jobs.

Source:

I Can’t Get No...Job Satisfaction, That Is: America’s Unhappy Workers

Research Report #1459-09-RR

The Conference Board

I share this information not to alarm you, but to help you consider the potential impact on you and your team.

Here are two questions for you to consider as you refine your goals and priorities for this quarter and during the year:

• Do individual team member objectives align with the overall priorities? Identifying and mapping individual objectives to team/organizational goals can give team members a “line of sight” from their role and responsibilities to the greater purpose of the organization. It also helps to level-set expectations so that everyone is on the same page about what’s being expected.
• How do you reward performance? If your messaging indicates that achieving team goals are important, and yet your incentives tend to reward individual performers more, there could be a disconnect. This isn't to say that you shouldn't reward high-achievers; just make sure you're walking your talk and clearly communicating what are your performance expectations.

As a leader, one of your priorities might be to create the right environment for your members to succeed – and exceed their goals. My priority is to continue sharing compelling ideas and strategies to help you and your team to achieve sustainable results in 2010 and beyond.

I’d love if you would share your 2010 team building intentions with me. I've created a Team Building & Visioning Survey to understand which issues are most important to you as a leader. As a thank you for your input, I'll share a free recording of our last Laser Focus Team Visioning teleseminar. As always, post your comments here or tweet me @Coach_Colette.

Leaders Beware! Don't Let Key Intentions Disengage Your Team

I’ll bet you never thought that setting POSITVE intentions or defining POSITIVE values for your company or team could throw your employees/members off track. Well, the research proves that this can definitely be the case – if your team views your behavior as being inconsistent with those key intentions or values, or if your actions make you appear to be hypocritical.

Maybe it’s not “rocket science” per se; but I’ll admit to having a little “A-HA! Moment” as I read about the research conducted by Sandra Cha (McGill University) and Amy Edmonson (HBS). Their research was published in 2006 Leadership Quarterly: "When Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." Yes, I know it’s been a few years; but I think it’s still valid.

What led me to this research today was an HBS Working Knowledge article Corporate Values and Employee Cynicism with a Q&A with the authors. Perhaps the article grabbed my attention given that I recently facilitated the Bring Your Future into Laser Focus! Team Visioning teleseminar designed to help teams set their key intentions and SMART goals for the year. And, now I’m hoping folks won’t get in their own way!

There’s a good chance that people who either participated in the session or who have downloaded the audio are on the right track given that we discussed the value in ensuring that your key intentions are:

• Aligned with your overall purpose and needs you’ve identified from your target market

• Valuable to provide the most impact in the most efficient ways

• Innovative, based on something new you’d like to offer or a new group you’d like to serve

One of the disconnects raised by Cha and Edmonson occurs when there is tension between stated intentions (or values) and the interpretation of those intentions (or values) by team members. For example: perhaps everyone on the team has reached agreement on the what [“We intend to provide a high level of customer service to all of our clients/customers regardless of the level at which they use our services/products.”]. Yet, maybe the team has yet to agree on the how – what it will mean to execute on and fulfill that intention. So, setting and agreeing to key intentions is only a first step; there also has to be dialogue between leaders and their teams, and decisions made on how key intentions will be fulfilled.

Another topic we discussed in the Team Visioning session was how to set SMART Goals that flow out of your key intentions. Another pitfall from the research to look out for is when goals (or values) seem to conflict with one another. Here, team leaders may need to give members some flexibility in how certain tasks are accomplished; or perhaps re-visit the “R” from SMART or the realistic nature of the task.

In the session, we also talked about the importance for leaders to be transparent with members about goals that may be considered stretch goals – targets that are outside the normal realm of how things are done. It’s great to help and encourage people to exceed targets. We also want to level-set expectations so everyone is on the same page about what’s being expected of them. No one likes to be set up to fail.

As a leader, one of your key intentions for 2010 might be to create the right environment for your members to succeed – and exceed their goals. One of my key intentions is to share compelling ideas and strategies to help you and your team to achieve sustainable results in 2010 and beyond.

I’d love if you would share your 2010 key intentions with me – either comment here or tweet me @Coach_Colette.

Coach Colette LIVE on Strictly Business Radio, 3 PM EST

Today at 3:00 PM EST, I'll be having an on-air conversation with Anna Banks, host of Strictly Business Radio, a program designed to create awareness about entrepreneurs of small to mid-sized businesses and to promote employment and business opportunities nationally.

In the month of November, the program has focused on Social Enterprise -- the New Heroes. Today, I'll be chatting with Anna about the challenges, opportunities, successes, missteps and motivations of this passionate group of leaders and the organizations that they create and grow.

Listen ONLINE today at 3:00 PM EST, and call in with your questions to: (718) 766-4021.

Talk to you later today!

My NEW NYU Faculty ID

I was pleasantly surprised today when I peeked at the photo on my new NYU ID and it didn't look like I'd just walked 15 blocks in 80+degree weather. Why did I walk so far to get a new NYU ID? Well, I've recently joined the adjunct faculty at NYU Wagner Graduate School of Public Service to teach a course on Managing Diversity this Fall!

The course, Managing Diversity - An Evidence-Based Approach will help build students' skills in diversity management and cultural competency. In this semester, the primary audience will be nurse leaders enrolled in the MS in Management program; although the course is open to other health policy students at Wagner as well. Specific topics will include: Strengthening Workforce Diversity; Expanding Diversity of Leadership Teams; and Culturally Proficient Healthcare.

I'll be facilitating classroom sessions with Tim Mulvaney, President of The Mulvaney Group, Inc. It will be cool to collaborate with him again, as we did for a few podcasts and his Courageous Conversations program.

I'm really excited to return to my alma mater in a teaching capacity! We've posted our syllabus online (access via my profile) and created our Blackboard page with the initial assignments. I'm looking forward meeting my students. Will keep you posted on how it goes and what compelling issues are surfaced.

Maine & NH Library Leaders Get Creative!

Back in NYC after my almost-week in Maine. The Round 2 kickoff of the PLA tour was great! Had a great time meeting librarians and their supporters from Maine & New Hampshire.

In addition to my sessions on Leadership, Creating Compelling Stories and Giving Memorable Presentations, I led a new session on Project Management called Staying on Track. This was a great way to help participants tie the content from their previous sessions together.

Besides upgrading their computer hardware, many participants indicated that libraries in Maine & NH are engaging in capital projects, e.g., renovation, preservation -- and one library will be re-carpeted! This project sparked some cool discussion as participants traded ideas on how to generate project support.

• One person suggested "selling" squares of the new carpet, so that donors could see which part(s) they had contributed to.


• The librarian indicated that carpet squares couldn't be used because of the wood flooring underneath.


• Dialogue continued until another participant suggested creating a quilt to replicate the carpet squares that could be hung on the wall -- this would maintain the visual of donor contributions, but not force them into using carpet squares on the floor!

It's this creativity and willingness of participants to pitch in new ideas that makes the PLA project so rewarding to work on.

And, the ability to travel the country has been fun as well. Here are a few shots from our boat ride to Diamond Cove off Casco Bay.

On the Road Again - the PLA Tour

Happy Friday! I've been spending the week catching up and getting ready for the PLA-Tour! No, it's not a typo (I don't play golf ... yet!) -- the "tour" is the leadership training program for the Public Library Association.


You may recall from the spring that I posted some pics from workshops I led in cool places like Hershey, PA. Well, I'll be on the road again (beginning on Sunday) to help librarians and their trustees enhance their leadership skills to create community partnerships and (ultimately) increase funding for their libraries.


The first stop on the fall PLA Tour is Portland, Maine, where I'll meet and train librarians and trustees from the home state and from New Hampshire. I'm excited to be back involved with the project.

This time, I'll be bringing more Web 2.0 with me as I recently created a profile on Twitter! That way, I can share quick nuggets of learning, ideas, etc. from the workshops. So, you can follow me on Twitter directly or read updates here on the blog (right-hand side). See you on the road! :)

Colette Joins other Nonprofit Experts on June 12

This quarter has really brought attention to my public sector work --

• Leadership Training events for public librarians back in April
• Coaching trainees in May for yesterday's Debate Day event for OBT
• Volunteering on Tuesday for the Games for Change conference [more details soon]

And, the trend continues! Next Thursday (June 12 beginning at 8:30 AM), I'm delighted to be participating in another fantastic, half-day event to build capacity of the nonprofit sector -- Advice-Link: One-on-One Consulting for Nonprofit Leaders.

Are you running a nonprofit program in the New York area (or are you thinking of starting one)? Do you have a "burning question" about how to improve your organization?

Nonprofit Central has gathered some of the tri-state area's top consultants to provide 30-minute strategic consultations to nonprofit leaders -- think speed dating meets organizational coaching! In addition to the individualized coaching sessions, attendees will engage in pre- and post-networking activities to expand their contacts and brainstorm new ideas.

Register NOW for Advice-Link on Thursday, June 12. Appointments will be made on a first-come, first-served basis. I hope to see you there!

Leadership Training Update: The Sagamore

I'm back in NYC after last week's library leadership training events at The Sagamore. The picture from the last post truly didn't do justice to the landscape and scenery. Here's a shout out to Shannon and the team at The Sagamore -- thanks for making PLA and our participants feel so welcome and special! I must admit that it was cool to be back in my home-state -- where my "Ellis, like the Island" introductory joke was met with at least a chuckle!

Once again, we had some rich discussions in my enhancing project leadership sessions. We discussed the challenges of being a team of one -- library leaders who manage the shop on their own. How can you create effective teams? How do you not burnout as you balance your many responsibilities?

I typically encourage them to think broadly about their potential team members -- volunteers, board members, trustees, students, et al. In many cases, a librarian has had an "a-ha" moment about someone to approach that s/he hadn't considered before. I also suggest they tap into the passions (WOW! Factors) of others when including people on projects -- assigning tasks that they will be excited and inspired to perform. I feel I can personally relate to their stories having founded my own practice/firm.

Even in the beginning, I spoke in terms of "we," even though I hadn't really established my network of associates and consultants. It was partially to create a more established business presence; however, it also helped me personally as it motivated me to find those team members so I wouldn't be working in a vacuum (and have to keep disguising my voice on the phone -- just kidding!). That's what makes this PLA project so fun for me (aside from the fun, "rowdy" librarians *smile*) -- the great people I get to work with on a weekly basis.

In the sessions, we did acknowledge that it can be difficult to delegate responsibilities to new team members once you've found them. Why? Because we become very efficient when we're a team of one. We figure out very creative ways to keep all of those (red, rubber) balls juggling in the air. What's wrong with that? Well, nothing -- except that your new team members may have their own ideas about how to "juggle" and perform their tasks. In the sessions, we discuss how important it is to set people up to succeed, by providing the right resources, training and support. And, also by getting out of their way when necessary -- giving them permission to do it their way. Is this always easy? Absolutely not! But, true leaders know this and they accept the responsibility.

So, I'm "off" from PLA until the end of the month. I'm looking forward to our next event in Hershey. Until then, I'll be getting ready for the GLF Retreat in St. Maarten!

On the Road Again: Training Update

I have a couple of days "down" time from traveling and I thought I'd post a few quick thoughts. BTW, it's really two days to catch up on calls, emails and laundry before hitting the road again on Sunday! I returned yesterday from Annapolis (sorry the pic was so dark) where I had a great time training a group of "rowdy" librarians -- their word, not mine ... I swear!

Thank goodness I've had the opportunity to train some energetic, enthusiastic and eager librarians and supporters over the past month. Because my travel delays have been incredible! It took me 6 hours to get to Annapolis on Tuesday -- waited at LaGuardia for almost 4 hours for a 1.5 hour flight! The reason shared by the airline -- no crew was available for my flight.

It's pretty ironic when I think of the project leadership session I lead for the librarians in which we discuss creating effective project teams. Now, if you're running an airline, wouldn't having sufficient, qualified crew members for each flight be at the top of your list??? Perhaps I'm being a bit simplistic. I understand the challenges of managing matrix organizations. However, when I (finally) arrived in Annapolis, my PLA colleagues told me they had a similar experience the night before -- a missing pilot! Does anyone else see a pattern here??

Last week, I was caught in the grounding of planes on my way back from Minneapolis and the PLA National Conference. It was pretty annoying to have to pay $75 to have the airline release my ticket so that I wouldn't spend 6.5 hours waiting for a flight that was sure to cancel. The most annoying part was that I'd left the event and missed the "spider web" closing activity with my team -- under the delusion that I could catch a midday direct flight back to New York. Yes, I know that leaders have to make the tough decisions based on the info they have available at the moment. It didn't make me feel any better, though.

I know that I'm a bit sensitive to this -- perhaps it's because my travel debacles have become one of the jokes amongst my PLA trainers and colleagues. I'm OK with the ribbing and teasing -- that's what friends do. I was concerned on Tuesday afternoon as my flight was further and further delayed that I'd miss our opening reception -- I really felt like I was on my way to a family reunion.

Well, on Sunday, I'm heading up to Bolton Landing, NY (outside Albany) -- on Amtrak! I figure that spending 2.5 hours on a train shouldn't be as bad as having another 1-hour flight delayed for a bunch of hours. Wish me luck! Our next two leadership training events are being held at the Sagamore Hotel. It will be great to meet some librarians and supporters from my home state!

Women: Let's Empower Each Other on November 4

I'm excited to announce that I've been invited to speak at the Women of Color Leadership Conference sponsored by the Rho Kappa Omega Chapter of Alpha Kappa Alpha Sorority, Inc. The event will be held on Saturday, November 4, 2006 at New Jersey City University.

WCLC endeavors to empower women of color by providing a forum in which they can obtain knowledge to develop leadership skills and enhance professional growth. Workshops will include:

1. Changing Directions of Your Career: Uncover the Explorer in You! (from my Competent Advantage TM series)
2. So Now You're a Leader: A Guide to Policy Making and Event Planning for the Young Leader: Arika Easley, Stevens Institute of Technology; Dara Govan, Esq.
3. Making a Dollar out of Fifteen Cents: An Introduction to Investing: Candice Beaty, Northwestern Mutual

If you are in the New York metro area, DON'T MISS YOUR CHANCE -- REGISTER NOW! Your $30 investment includes access to sessions and admission to the Closing Reception.

Contact: Alpha Kappa Alpha Sorority Incorporated, Rho Kappa Omega Chapter

Phone: (201) 344-9225 Email: aka_pkq@yahoo.com

Address: P.O. Box 15537, Jersey City, NJ 07305

Can Volunteering Make You a Better Leader?

So, it's September and back to school season. I'm gearing up for some great fall events and seminars.

My NEXT teleclass on Volunteerism & Leadership is on Wednesday, September 27 at 12:00 PM EST with the Downtown Women's Club.

Join us for an interactive Competent Advantage(TM) - Downtown Women’s Club teleclass that will help you:

• Identify volunteer opportunities that align with your personal motivators
• Create volunteer experiences that enable you to practice and enhance your professional skills
• Position your volunteer experiences in performance management discussions
• Use volunteer experiences to step out of your “professional comfort zone"

RSVP to teleclass@downtownwomensclub.com and you'll receive the dial-in number. Hope to chat with you on September 27th!