Top 5 Skills Gained from Volunteer Work

In preparation for today's teleclass with the Downtown Women's Club on Volunteering & Leadership Development, we created an online survey to learn about your volunteer experiences. So, I thought I'd share some initial results from the survey.

Here are the TOP 5 Career Skills you have developed or acquired by getting involved in your community: {online drumroll, please}

1. Communication (72%)
2. Leadership (69%)
3. Teamwork (59%)
4. Fundraising (47%)
5. Problem solving AND Public Speaking (tie at 44%)

In today's session, we talked about how important it is to be clear about your goals for a volunteer experience -- whether they are purely charitable/philanthropic or include a professional component. Either perspective is OK; just be sure you (and the organization) are clear from the beginning about what you hope to achieve.

When both parties are on the same page, it can be a win-win experience for all. This became obvious to me as I read your comments on the recognition and support you've received from organizations for whom you volunteer, including:

• Introductions to executives/senior leaders
• References for work
• Invitations to networking and special events

All are important for taking your career to the next level. There's still time to tell us about your volunteer experiences. Take our brief survey at: http://www.surveymonkey.com/s.asp?u=263272577354. I look forward to hearing from you!

Do You Have a Career Portfolio?

No, I'm not talking about the newest collection from Coach or Tumi! Artists, photographers, architects, designers and writers have used portfolios for decades to showcase their abilities and talents. In today’s competitive job market, portfolios have become a useful tool for professionals outside the artistic arena.

The ability to effectively showcase your relevant knowledge and skills is critical, whether you are seeking a new opportunity or staying with your current employer. Along with a tailored resume, a career portfolio can provide further evidence of your professional qualifications and abilities.

What is a portfolio?
A portfolio is a personal collection of information describing and documenting [your] achievements and learning. As a visual representation of your skills, capabilities and knowledge, it shows your potential to add value to an organization.

Why create a Career Portfolio?
You can use a career portfolio to:

• market your capabilities in a job interview
• support a request to your manager for a promotion or raise
• document the quality and quantity of your professional development
• demonstrate prior work or learning experiences for educational credit

Career portfolios have become a nearly universal requirement for the hiring process. But, if you already have a secure job (i.e., one that's not on the Endangered Careers List), you can view a career portfolio as your insurance against unforeseen shake-ups at your company. Keeping this self-promotion tool up-to-date also can be a good exercise in self-evaluation.

In upcoming posts, we’ll help you to organize your career portfolio and use it as a tool in your career development and advancement.

Can Volunteering Make You a Better Leader?

So, it's September and back to school season. I'm gearing up for some great fall events and seminars.

My NEXT teleclass on Volunteerism & Leadership is on Wednesday, September 27 at 12:00 PM EST with the Downtown Women's Club.

Join us for an interactive Competent Advantage(TM) - Downtown Women’s Club teleclass that will help you:

• Identify volunteer opportunities that align with your personal motivators
• Create volunteer experiences that enable you to practice and enhance your professional skills
• Position your volunteer experiences in performance management discussions
• Use volunteer experiences to step out of your “professional comfort zone"

RSVP to teleclass@downtownwomensclub.com and you'll receive the dial-in number. Hope to chat with you on September 27th!

Can't Get No (Job) Satisfaction?

Hey there, I hope you've been enjoying your summer. I've spent some time catching up with my colleagues over (iced!) coffee and tea.

Recently, I spoke with Tim Mulvaney Founder & President of The Mulvaney Group. He and I got to talking about our clients and reflecting on some of the challenges people face with achieving career fulfillment -- particularly the Courageous Conversations TM with their managers when things aren't going so well.

Well, before we knew it, we came up with some cool tips to leverage your Competent Advantage TM to increase your job satisfaction and take charge of your career. Since it's still summer, we've made it easy for you to get this info while you're catching your last rays on the beach:

1. LISTEN to our podcast on the web: http://www.themulvaneygroup.com/2006/08/live_conversati_1.html
2. You can also READ the tip sheet
3. Or, you can DOWNLOAD the podcast to your iPod from the iTunes Music Store! Search "Podcasts" for "Courageous Conversations"

Let me know what you think!

NY BizAcademy Students Record Commercial's for TODAY'S BAZAAR

Demonstrating their creativity and business savvy, both student companies participating in the NY BizAcademy recorded commercials to draw customers to today's Sales Bazaar at the Westside YMCA.

View Capture the Moment commercial: http://homepage.mac.com/sfdc_foundation/BizAcademyNY/iMovieTheater123.html

View VENE (Virtual Expressions n Emotions) commercial: http://homepage.mac.com/sfdc_foundation/BizAcademyNY/iMovieTheater124.html

Don't miss the chance to buy their limited edition, handcrafted merchandise!

JOIN US TODAY from 4:00 - 6:00 PM at the Sales Bazaar at 5 West 63rd Street in New York.

NY BizAcademy Students Produce Handcrafted Merchandise

Here's a quick update on the BizAcademy program. We're about to begin a fantastic second week of training and hands-on experiences!

Last Thursday, each company presented their concepts and business plans to "investors" to receive seed capital for their ventures. Above are two photos I took during last Friday's Manufacturing Day.

The two companies VENE (Virtual Expressions 'n Emotions) and Capture the Moment will be selling their handcrafted candles and picture frames THIS THURSDAY, from 4:00 - 6:00 PM, at the West Side YMCA located at 5 West 63rd Street.

We hope you can join us for the BizAcademy Sales Bazaar!

InStep Consulting Founder to Teach BizAcademy for NYC Youth

Beginning Monday July 31, I'll be teaching BizAcademy to high school students from Opening Doors and Building Bridges Youth Development & After School Program. Sponsored by salesforce.com/foundation, BizAcademy offers offers students from underserved urban school districts an opportunity they might not otherwise receive – the chance to run their own business.

In this ten-day entrepreneurial workshop, high school students will gain hands-on experience while learning business basics. Teams will be responsible for managing all phases of their businesses including prototyping ideas, pitching to investors, manufacturing, marketing and selling office-related products. Participants will use salesforce.com’s on-demand CRM solution to track revenues and expenses and to manage contacts.

I'm excited to help these youth gain fundamental business skills and discover their competent advantageTM!

Stay tuned for more posts about their accomplishments -- including a “Sales Bazaar” at the West Side YMCA on Thursday, August 10th.

Ladies, Do You Know What You're Worth?

According to Linda Babcock, Carnegie Mellon University economics professor, many women sacrific more than $500,000 over their professional lives by not negotiating their salaries. She surveyed 2002 and 2003 MBA graduates and found that 52% of the men had negotiated their salaries, while only 12% of the women had done the same.

Babcock, author of Women Don't Ask, found those who negotiated received 7% to 8% more than they were initially offered. So, what holds us back?

We've discussed this topic previously in this community. In fact, Nina pointed us to another Babcock 2003 Harvard Business School study that described three key factors:

1. Socialization: being taught that it's not appropriate to ask for what we want
2. Penalization: being reprimanded or denied opportunities because we are seen as being "pushy" when negotiating
3. Frustration: leaving the situation instead of using our skills as leverage points for growth

In the spirit of career portabilityTM, I'd suggest that we must resist the socialization trends and make the ask. Try to minimize penalization by being conscious of your communication style and attempting to adapt your communication techniques based on your target audience.

And, most of all, don't let frustration cause you to leave something on the table! Be prepared -- know what you have accomplished in your current (and previous) roles. Know the average salary ranges for your industry and position.

Ladies (and gents), I'd love to hear from you. Do you have success stories to share? Lessons that you've learned? Advice that you'd like to pass along?

Meet Komal Gulzar -- Intern with InStep Consulting

As I mentioned in my last post, InStep Consulting has an intern from Brooklyn College. I asked Komal to share some initial thoughts on her internship experience. Read on ... I think we ALL can gain some career tips from Komal!

CE: Why did you decide to do an internship this summer?
KG: I wanted to explore a new field in business management and learn about what this industry has to offer me once I graduate with a bachelor’s degree. I had the opportunity to get insight into the accounting and finance fields last year. So, I chose Business Consulting this summer. I was curious about what role a consultant plays and how he/she helps businesses. So far, I have learned that a consultant helps the employer and the employees bond to improve communication and effectiveness on both sides.

CE: What do you hope to gain from your internship?
KG: In the end, it’s all about the experience. Experience helps us make better choices and decide which career to pick. Why would we choose one career and not the other? It all depends on the quality of experience we have.
In my opinion, there are two types of internship experiences: one where we just "kill time" to fulfill the program requirements. We play a passive role and just expect the internship to be a good experience.
The second type makes all the difference. This is when we really put a lot of effort into it. We’re curious and ask a lot of questions. We want to know every little detail about every thing at the host site. We not only ask how something is done, but also why not do it some other way. Even if we’re not really interested in this field, we take it as a challenge and try to meet our goals.

CE: What advice would you give your fellow JFEW interns? (Jewish Foundation for the Education of Women)
KG: In short, we should treat our internships as if they were our first jobs. We should clarify that what we do in an internship is not for the supervisor or somebody else, but for ourselves.
Yes, we do help the company in the process; but the goal is to learn. And, if we don’t put our hearts into it, we’re not helping anybody, but wasting everybody’s time. Think of it as if it were for your own business or company. Wear what you do.

CE: Tell us what YOU think!
KG: Your answers to these questions might be different – maybe you want to explore a new field or to discover something new about an industry you’re already interested in. Don't take my word for it; experience it for yourself and then share your thoughts with the rest of us. We would love to hear from you!

InStep Consulting has a Summer Intern!

I'm excited to report that my company, InStep Consulting, is benefiting from a young woman who is taking advantage of the summer to develop her skills and advance her career.

Komal Gulzar, a senior at Brooklyn College, is helping out with market research and business development activities. She comes to InStep via the College's Magner Center for Career Development and Internships. It's been great working with her and sharing some insight into the world of consulting.

I've invited her to share her perspective on the internship and her career goals with this community. So, keep an eye out for her postings over the next few weeks!

Take Advantage of the Summer

The days are longer -- the weather is warmer (hopefully it's not raining where you are). How will you take advantage of the summer to further your career objectives?

Is there one NEW activity you can try that might help you achieve a short-term goal? How about finding a NEW ...

• Volunteer opportunity that enables you to enhance a key skill -- maybe there's even an outdoor component! OR ...
• Magazine or journal that will update you on latest trends in your industry -- handy for those long bus/train rides to the beach!

Switch it up a bit -- check out the local cafes in your neighborhood as you walk home. Maybe one of them has a special evening for networking activities (book club, meet-'n-greet, etc.) -- great ways to take advantage of the air conditioning AND meet new people!

What do you think? Post your suggestions for fun ways to take advantage of the summer!

Competent Advantage Session June 13 at 6:30 PM

For those of you in the New York area, please join me tomorrow evening for a Competent AdvantageTM networking event hosted by the Black Ivy Alumni League.

The event is Tuesday, June 13 from 6:30 - 8:30 PM in midtown Manhattan. As usual, it will be an interactive workshop in which you'll have the opportunity to analyze your personal competencies for personal growth and career advancement.

RSVP NOW! Save $3.00 if you pre-pay in advance via PayPal.

The Black Ivy Alumni League is committed to cultivating the community of over 50,000 alumni of African descent by serving as a professional development resource and promoting civic engagement. I am honored to be part of their activities. I hope to see you tomorrow!

Is Your Job on the Endangered Careers List?

According to the Bureau of Labor Statistics, demand for some jobs is expected to decline rapidly between now and 2014. Due to technology advances and factory automation, some of these declining job functions are “Operators,” including:

• Computer Operators (believe it or not!)
• Mail-Machine Operators
• Telephone Operators

Also mentioned were Stock Clerks, Telemarketers and Secretaries (EXCEPT Legal, Medical and Executive Secretaries). Even if your current job function isn’t on the BLS Endangered Careers list, you should be proactive and figure out your Career Portability™ Factor.

What do I mean? Well, Merriam-Webster Online defines portable as: “capable of being moved especially with ease.” From a career management perspective, it means determining what things you can easily take with you from one job to the next. No, I’m not referring to your stapler or mouse pad! I’m talking about your skills and work-related qualities that will help you succeed in your next opportunity.

The first step in figuring out your Career Portability Factor™ is a self-assessment. You might start by answering the following question:

If you had to pack up and leave your job tomorrow, what skills would you put in your briefcase?

Your answers will come from reviewing your assignments, accomplishments and responsibilities in your current role. What have you done? How have you added value to your organization? Under what conditions have you achieved your success? For each of the accomplishments and responsibilities, make a list of the associated skills and qualities. This is the first component of your Career Portability Factor™.

Later, we’ll talk about how to position your Career Portability Factor™ when you're seeking new opportunities.

What's Your Summer Outlook? (audio)

Discover Your Competent Advantage on May 17!

Just a quick reminder ....

The Manhattan Chapter of National Coalition of 100 Black Women, Inc. will host my next Competent AdvantageTM seminar on:

Wednesday, May 17, 2006

6:00 - 8:00 PM

at

281 Park Avenue South (at East 22nd Street)

Donation: $20.00
RSVP: ncbwmanhattanchapter@yahoo.com
Phone: (212) 642-3758

Come out to Refresh, Renew and Review Your Career!

What's Your Career Portability Quotient? (audio)

Refresh, Review and Renew your Career in May!

Spring is finally here -- time to shake off the winter cobwebs and refresh, review and renew! We kicked it off in March with an FUN anniversary party at Mannahatta -- thanks to all who came out to support! We're going to continue with three upcoming Competent Advantage TM seminars.

On Wednesday, May 3, I'll be helping Brooklyn's best and brightest graduating seniors from 14 colleges and universities market themselves to prospective employers. The Brooklyn College to Career Expo at the New York Marriott at Brooklyn Bridge will host 75-100 actively recruiting employers. The Competent Advantage TM seminar, at 9:30 AM in Salon A, will focus on practical strategies to develop a personal marketing pitch and enhance your job search portfolio.

On Wednesday, May 17, the Manhattan Chapter of National Coalition of 100 Black Women is hosting a Competent Advantage TM seminar to educate members and the wider community on career advancement and leadership development. At 6:30 PM, we'll be discussing practical ways to leverage your strengths and succeed in the workplace. The Manhattan Chapter of NCBW is dedicated to advocacy, leadership, and gender equity. This is accomplished through mentorship and a series of conferences, networking and special events. I'm excited to be part of their spring professional development programming!

On Tuesday, May 23, I'll be chatting with women entrepreneurs at the Network Enterprise, hosted at the Grace Institute. From 6-7:00 PM, we'll be talking shop about marketing and expanding small business enterprises. Like me, the Grace Institute believes in building a base for continuous professional and personal growth. I can't wait to meet all of you fabulous entrepreneurs!

How will YOU refresh, review and renew YOUR career this spring?

If Your Career Were a Snake, Would It Bite You in the ...?

I had an illuminating experience last week that led me to pose this question to you. The experience involved shipping and packaging. So, you might ask: “How is this related to my career development?” Please indulge me, and read on!

My company, InStep Consulting, recently submitted a proposal to an organization seeking training and development services. Due to the critical nature, I decided to call the Purchasing department on the due date to confirm our proposal had been received. I’d already tracked the package via FedEx, and noted it had been recorded as delivered at 9:37 AM. However, at 10:00 AM, the Purchasing department could not locate our proposal. I made a follow-up call to FedEx to confirm what I read on their website. Of course, the representative could not offer any new information; however, he did offer to contact the driver to confirm that the package had been delivered to the organization’s office (not just the building). In the meantime, I emailed a copy of the delivery confirmation I’d downloaded off the website to the Purchasing director.

I’ll fast-forward to my last conversation with the Purchasing director that afternoon, which went something like this:

PD: “The delivery confirmation you sent does not show a delivery address. Are you sure that your package was addressed correctly?”
CE: “Yes, the package was addressed to your organization to the attention of your proposal reviewer. I provided your shipping address to my production company, Printers-R-Us. Printers-R-Us shipped my proposal to you directly.”
PD: “Wait a minute, did you say Printers-R-Us?”
CE: “Yes, why do you ask?”
PD: “Oh, I have a package from Printers-R-Us right here – it’s been here since early this morning! I was looking for a proposal from InStep Consulting. You’re all set!”

Ok, maybe you’re still wondering why I chose to recall this story. Upon reflecting on my experience, I thought of some potential applications. When things are too close, we can’t always see the whole picture. For example, when you hold a book too close to your face, the words are too blurry to read.

In your career, have you ever missed out on a project or opportunity that was right “under your nose?” When you found out about it later, did you wonder how you overlooked it? Luckily, in this story, I was able to help the director find the proverbial “snake” (or proposal) by describing a bit about our production process. That conversation helped her to “adjust her lens” and find the package on her desk. Are you able to step back and “adjust your lens” to discover potentially hidden career opportunities?

The miscommunication described in my story also can apply to career development and exploration. The director was looking for a proposal (and, thus, a package) with my company’s name. While the proposal inside clearly indicated my company name, the package more clearly referenced the production company. Does your “career packaging” – perhaps in the form of a resume or cover letter – convey the best impression of your accomplishments?

Just food for thought -- let me know what you think. Take care, and don’t let the career “snake” bite YOU!

Spring Forward into 2nd Quarter!

So, did you remember to turn your clocks ahead today? Besides entering daylight savings time (well, those of us in the US whose states follow this protocol) we've just "sprung" into a new quarter.

How will you stay on track and leverage your Competent AdvantageTM in the second quarter?

Last April (in preparation for tax filing), we talked about federal education tax credits and company tuition reimbursement programs -- two great options to help you receive training and keep your skills current.

• As you think about your upcoming projects and responsibilities, what new skills would be helpful to learn in this quarter?

In February, we talked about how a change of scenery can help us to stay motivated. It's important to take breaks and "unplug" so that you can retain the right level of energy to fulfill your goals and commitments.

• As you think about the next few months, how will you recharge and get re-energized?

With warmer weather often comes the desire to get out of the house and socialize! Professional associations and volunteer opportunities are superb options to network and meet people in/outside your industry.

• As you think ahead, what events or activities would be relevant for you to attend?

These are just a few suggestions that come to mind. What do YOU have in mind?

More Thoughts on Staying Motivating at Work

On Wednesday, I was on the Martha Stewart LIVING show on Sirius Radio 112. I had a BLAST chatting with Career Talk host Maggie Mistal about ways to stay motivated in the office. People called in from as far away as Indiana!

We talked about motivation from both the employee and manager perspective. Today, I wanted to share my TOP 3 Strategies for Managers to Motivate their Employees:

1. Set appropriate expectations – as you create job descriptions and define project responsibilities. Give people a “line of sight” on how what they do contributes to your company’s success. People want to see where their jobs might take them. Help your employees see the internal career paths so you don’t lose their intellectual capital to your competitors!
2. Keep communication lines open – Talk with your employees to find out how they’re doing on a regular basis, not just during annual performance discussions.
3. Use creative incentives – Effective incentives can include non-monetary recognitions of a "job well done," such as a feature in the company newsletter, or an opportunity to represent your team or company at a special event.

Thanks, again, to Maggie for having me on her show! :-)